Terms of service

Last updated: 22/02/26

Overview and Acceptance of Terms

These Terms of Service govern your use of the website and the purchase of products from Hello Vitamins.

By accessing our website or placing an order, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must not use our website or services.

Eligibility to Purchase

You must be at least 16 years old to purchase products from the website.

By placing an order, you confirm that:

  • You are legally capable of entering into a binding contract
  • All information you provide is accurate and complete
  • You are purchasing our products for personal use only

Products and Health Disclaimer

All products sold on the website are dietary supplements and are not intended to diagnose, treat, cure, or prevent any disease.

  • Product information is provided for general informational purposes only
  • Our products are not a substitute for a varied, balanced diet or a healthy lifestyle
    You should consult a qualified healthcare professional before using supplements, especially if you are pregnant, breastfeeding, taking medication, or have a medical condition

Individual results may vary.

Orders and Contract Formation

When you place an order, you are making an offer to purchase products subject to these Terms.

  • Orders are only accepted once we send you an order confirmation email
  • We reserve the right to refuse or cancel any order at our discretion, including due to pricing errors, stock availability, or suspected fraud

If we cancel an order after payment has been taken, you will receive a full refund.

Pricing and Payment

All prices are displayed in GBP (£) and include VAT unless otherwise stated.

Payment is taken at the time of order via secure third-party payment providers. We do not store or have access to your full payment card details.

We reserve the right to change prices at any time, but changes will not affect orders already confirmed.

Delivery and Availability

We currently deliver within the United Kingdom only.

Delivery times provided are estimates and may vary due to circumstances beyond our control. We are not responsible for delays caused by postal services or couriers.

Risk of loss passes to you upon delivery of the products.

Returns and Refunds

Our returns and refunds policy is outlined in a separate Refund & Returns Policy page, which forms part of these Terms.

Please review that policy before placing an order.

Intellectual Property

All content on this website, including text, images, logos, product descriptions, and branding, is the property of Hello Vitamins or its licensors and is protected by intellectual property laws.

You may not copy, reproduce, distribute, or use any content without our prior written permission.

Prohibited Use

You agree not to:

  • Use the Site for unlawful purposes
  • Attempt to gain unauthorised access to our systems
  • Interfere with the Site’s security or functionality
  • Misuse or resell our products

We reserve the right to terminate access for breaches of these Terms.

Limitation of Liability

To the fullest extent permitted by law:

  • We are not liable for indirect, incidental, or consequential damages
  • Our total liability arising from your use of the Site or purchase of products shall not exceed the value of your order

Nothing in these Terms limits your statutory consumer rights under UK law.

Indemnity

You agree to indemnify and hold harmless Hello Vitamins from any claims, losses, damages, or expenses arising from your breach of these Terms or misuse of our website or products.

Changes to These Terms

We may update these Terms from time to time. Any changes will be posted on this page with an updated revision date.

Continued use of the Site after changes are published constitutes acceptance of the updated Terms.

Governing Law

These Terms are governed by and interpreted in accordance with the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact Information

If you have any questions about these Terms of Service, please contact us via our dedicated contact us form.