Refund policy

Last updated: 22/02/26

How We Do Refunds and Returns

We want you to be confident when shopping with Hello Vitamins. This Refund & Returns Policy explains your rights and our procedures if you need to return a product or request a refund.

This policy applies to purchases made through the website and operates in line with UK consumer law.

Your Right to Cancel (UK Consumer Contracts Regulations)

You have the right to cancel your order within 14 days of receiving your items, without giving any reason.

The cancellation period expires 14 days after the day you (or a third party nominated by you) receive the goods.

To exercise your right to cancel, you must notify us by email via our contact us form.

Products That Cannot Be Returned

Due to the nature of dietary supplements, we cannot accept returns or offer refunds for products that have been opened, unsealed, or used.

This is for health, safety, and hygiene reasons and is permitted under UK consumer law.

We can only accept returns where:

• The product is unused and unopened
  
• The safety seal is intact
  
• The item is returned in its original packaging
  

Returning Unopened Products

If you cancel your order within the 14-day period and the product is unopened:

• You must return the item to us within 14 days of notifying us
  
• You are responsible for return postage costs
  
• We recommend using a tracked delivery service

Once we receive and inspect the returned item, we will process your refund.

Refunds

Approved refunds will be issued to your original payment method within 14 days of:

• Receiving the returned goods, or
  
• Receiving proof that the goods have been returned

We may deduct any loss in value if the item has been handled beyond what is necessary to establish its nature and condition.

Faulty or Incorrect Items

If you receive an item that is faulty, damaged, or incorrect, please contact us via our contact us form as soon as possible.

Where a product is confirmed to be faulty or incorrect:

• We will offer a replacement or full refund
  
• Return postage costs will be covered by us

Your statutory rights under UK consumer law are not affected.

Late or Missing Refunds

If you have not received a refund after the stated timeframe:

• Check with your bank or payment provider
  
• Allow additional processing time

If you still have concerns, please contact us via our contact us form.

Exchanges

We do not offer direct exchanges.

If you wish to purchase a different product, please return the original item (if eligible) and place a new order.

Contact Us About Returns

If you have any questions about returns or refunds, please contact us via our contact us form.