Privacy policy

Last updated: 22/02/2026

How We Protect Your Personal Information

Hello Vitamins is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit or make a purchase from the website.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

If you have any questions about this Privacy Policy, please contact us via our contact us form.

Information We Collect

When you visit or use the website, we may collect the following information:

Information You Provide:

Name
Billing and delivery address
Email address
Telephone number
Payment information (processed securely by third-party providers; we do not store card details)
Any information you submit via contact forms or email

Information Collected Automatically:

IP address
Browser type and device information
Pages viewed and interactions with the Site
Cookies and similar tracking technologies

How We Use Your Personal Data

We use your personal data to:

Process and fulfil orders
Communicate with you about your purchases
Provide customer support
Improve our website, products, and services
Detect and prevent fraud
Comply with legal obligations

We do not sell or trade your personal data.

Legal Basis for Processing

We process personal data under the following lawful bases:

Contractual necessity
Legal obligation
Legitimate business interests
Consent (where applicable)

Sharing Your Personal Data

We may share your personal data with trusted third parties, including:

Shopify (our ecommerce platform)
Payment service providers
Delivery and fulfilment partners
Analytics and marketing providers

All third parties are required to process your data securely and in accordance with applicable data protection laws.

Cookies and Tracking Technologies

We use cookies to:

Enable essential website functionality
Analyse website traffic and performance
Improve user experience

You can manage cookie settings through your browser. Disabling cookies may impact certain features of the website.

Data Retention

We retain personal data only for as long as necessary to:

Fulfil orders
Meet accounting and legal requirements
Resolve disputes

When data is no longer required, it is securely deleted or anonymised.

Your Rights Under UK GDPR

You have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion of your data
Restrict or object to processing
Withdraw consent at any time
Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, please contact us via our contact form.

Data Security

We use appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse.

All transactions are processed using secure, encrypted technology.

Third-Party Links

The website may contain links to third-party websites. We are not responsible for their privacy policies or practices.

Children’s Privacy

Our website is not directed at children, and we do not knowingly collect personal data directly from individuals under the age of 16 without parental consent.

If you believe that a child has provided us with personal data without appropriate consent, please contact us and we will take steps to remove such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Information

If you have any questions about this Privacy Policy, please contact us.